11388
Introduction
Visium Resources has been asked to identify qualified candidates for this Help Desk Analyst I position. This position is a contract opportunity which is expected to be on-site in Clayton, NC. The length is anticipated to be 1-2 years in length.
This position is NOT C2C eligible.
Summary
Provide Onsite Desktop & IT Support to resolve end user technical issues in a timely fashion to maintain customer satisfaction. Install, troubleshoot & maintain a wide variety of equipment & applications. Work as part of a cross-functional Information Technology (IT) Infrastructure team supporting customers that are onsite as well as remote.
Requirements
* Imaging of new Laptops, Desktops & clients for Office and Manufacturing system usage.
* Setup and support of cellular devices for end users.
* Inventory control of patch cables, video cables, peripherals and other IT items.
* Assist in ordering and receiving equipment, as required.
* Comply with internal and external regulations and procedures.
* Follow all safety and environmental requirements in the performance of duties.
* Use remote management to assist end users who are working remote.
Qualified candidates would have the following:
* Minimum of 2 years of IT experience required, preferably in a customer facing role.
* Hands on hardware trouble-shooting experience, including laptops, desktops, barcode scanners, Audio & Video systems.
* Experience with Office365 applications.
* Experience with ticketing systems such as ServiceNow.
* Experience with supporting iPads and iPhones.
* Operational experience, hands on support for end user technical issues in an
operating facility.
* Ability to demonstrate and provide excellent & friendly customer service skills.
* CompTIA A+ certification is preferred.
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