Job Description

Job Description

Position: SDM

Experience: 12 to 16 years

Location: Dallas, TX

Essential skills

12 to 16 years of experience

Good Knowledge & Experience on HCL Internal Applications:

Smart Recruit (PRF)

Resource Assignation System (RAS)

Project Initiation & Budgeting (PI)

myProcure

Should be prompt to deliver reports (Excel, PowerPoint and other tools), Account performance to Leaders, compliance teams, stake holders

Active contribution in Budgeting exercise

Liaising with internal teams and/or vendors

Should have eye for detail and good knowledge & understanding of SOWs, Change Notes/Requests

Active participation in RFP/Bidding process

Requirement Gathering and analysis discussions and proposing Best practices and solution design to clients

Excellent managerial and analysis skills, to be able to drive project team for Awareness about project implementation life cycle

Ability to drive the team ensuring timelines and quality of deliverables

Excellent working knowledge of MS Office, particularly of Excel

Desirable skills

Ability to multi-task and prioritize workload

Ability to communicate with:

Both internal and external contacts – excellent written and verbal skills are essential

Collaboratively and efficiently with team members in different locations and Time zones

Good proof reading, grammar and written style (use of plain English).

Ability to work calmly and efficiently under pressure without compromising attention to detail

Proactive and able to work well in a team environment adapting to different styles of behavior

Working within timed deadlines with a really good eye for detail and accuracy

Outgoing, cheerful personality, enthusiastic, approachable, professional, displaying a sense of humor and able to communicate well with people at all levels

Degree level qualification or equivalent

Hands on Experience:

• Manage the P & L of the project and ensure we achieve / over achieve the allocated revenue targets and profit margin and control the cost as per the plan.
• Experience in managing IT Infrastructure Service Delivery and Digital Work Place Services especially from hybrid Infrastructure (On-prem and Public Cloud) point of view.
• Experience in managing team of Data center management engagements (Private Cloud, Public Cloud (AWS, Azure), Infrastructure Hosting-Database, Unix/Linux, Windows, Backup technologies, Storage Services.
• Focus on project opportunities and transformation initiatives
• ITIL process definitions and implementation. Preferably ITIL certified. Understands the process gaps and implement necessary changes to align to ITIL guidelines
• Automation in service delivery – Encourage automation in service delivery to improve response and service.
• Innovative ideas – Values adds - Encourage innovative ideas that has direct impact on resources, revenues without any disturbance in the existing services.
• Resource management. Ensure optimal resource utilization and YOY show improvement in resource utilization.
• Utilization – Manage the optimal utilization of resources and man power to deliver the agreed services to customer.
• Billing – Ensure prompt billing/ invoices reaches customer as agreed upon and ensure timing collection from them.
• Management reporting – Responsible for timely and accurate reports about the performance of the team and the environment that is being serviced.
• Generate appropriate reports to higher ups within HCL and for the steering committee meetings with the customer.

Educational Qualification:

• Master’s degree or equivalent.
• Technical Bachelor Degree or equivalent.
• Public Cloud Azure Architect, REHL, Microsoft Certifications.
• Preferable ITIL V4 certified.
• Preferable Six Sigma Green Belt.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

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