Job Description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description: Analyzes business systems, processes, and related data to determine how solutions can be engineered to provided new or improved business capabilities and/or processes. Acts as a member of a product team responsible for the translation of business terms and processes into technical requirements, specifications, and/or acceptance criteria. Function as a proxy product owner and subject matter expert for their various business domains. Core competencies included requirements engineering, requirements elicitation, processes modeling, and workshop facilitation. Prepares communications and makes presentations on system enhancements and/or alternatives.
Provides specific functional expertise that is theoretical and conceptual in nature. This expertise is typically acquired through a combination of university education and experience within a field. May have responsibility for supervising others in the capacity of a "player coach" but primary focus is individual expertise. Particularly at higher levels, sophisticated subject matter expertise is a requirement for success.
Applies working knowledge and experience in own job discipline. Continues to broaden capabilities and understanding of the company, processes and customers. Solves problems in straightforward situations by analyzing possible solutions using experience, judgment, and precedents. Impacts quality of own work and the work of others on the team. Performs a range of assignments with a moderate level of guidance and direction.
Strategy Development and Implementation
• Analyzes financial and market situations and participates in the creation of a business case or part of a business strategy.
• Applies/integrates the business strategy to work of own team, understanding the main goals of the organization.
• Analyzes data to provide information to stakeholders on strategic issues; provides information to facilitate the calculation of the ROI.
Stakeholder Engagement
Identifies and manages key business partner relationships, listens to and understands their needs and expectations, maintains open two-way communication and delivers value to business partner. Maintains, facilitates, and improves upon those relationships and demonstrates accountability for results. Develops trust and influence among key business partners. Is available and consistently communicates with business partners to reach desired goals in a timely manner, showing flexibility when needed.
Process Improvement
• Assesses bottlenecks in work processes within teams to streamline and simplify workflow.
• Coordinates with team members to execute new ideas or approaches and achieve process improvement goals.
• Compiles data and analyzes the impact of process changes.
Technical Communication/Presentation
• Confirms comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) by correctly and clearly answering routine questions.
• Creates clear, concise and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages).
• Considers and understands the audience's specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language.
Building a Business Case
• Articulates the presenting business issue impacting own team and helps develop the rationale for addressing it (e.g., impact on customer satisfaction scores or team revenues).
• Assists in the identification and analysis (e.g., cost/benefit, risk) of potential solutions to address the business need.
• Helps determine the recommended solution, documenting the business case for change and sharing with team leadership.
Project Management
• Develops project plans, defines timeframe, and prioritizes tasks to achieve project milestones and deliver intended objectives.
• Identifies the type of resources required to support a project, and makes recommendations for specific people, technology, partners, etc.
• Monitors progress to meet project milestones, timelines, specifications and requirements.
Responsibilities and Duties - Develops business cases to ensure projects are aligned with UPS's corporate strategy
- Performs cost benefit analysis to ensure effective use of UPS resources and maximum return-on-investment
- Works with stakeholders to ensure clarity on project scope and requirements
- Works with development teams to accurately determine project cost and schedule
- Conducts meetings with stakeholders to provide updates on projects
- Develops and executes test scripts to ensure applications meet business needs
- Reports application defects to software development teams to ensure resolution prior to deployment
- Maintains application documentation to ensure user guides are current and user-friendly
- Develops training material on new/updated systems and trains management and end users
Knowledge and Skills - Critical thinker with ability to understand complex business problems
- Understands the application of technology to solve business problems
- Ability to learn new systems and keep up with existing systems as they evolve
- Effective communicator, both written and verbal
- Possesses strong analytical and quantitative skills
- Ability to write queries using SQL Server
- Proficient in commonly used business software such as Microsoft Excel, Access, Word, and PowerPoint
- Bachelor's Degree (or internationally comparable degree) in an Engineering field, Computer Science or other technology-focused discipline - Preferred
- Experience in transportation logistics - Preferred
- Project Management Experience - Preferred
- PMP Certification - Preferred
- Experience in Agile project management practices - Preferred
Basic Qualifications - Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
- Employer will not sponsor a visa for this or future positions
- Must have a Bachelor's Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience
- Must be proficient in commonly used business software such as Microsoft Excel, Access, Word, and PowerPoint
- Must be able to work flexible hours, including nights and weekends
- Must be available to travel occasionally, domestically and internationally
Compensation and benef Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $75,840/year in our lowest geographic market up to $140,580/year in our highest geographic market. Pay is based on several factors including but not limited to, market location and may vary depending on jobrelated knowledge, skills, and education/training and a candidate's work experience. Hired applicants may be eligible for annual shortterm and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This position is eligible for variable pay via a sales compensation plan. This position is eligible for a bonus based on company performance.
Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.
Other criteria - Job Grade: 20F
- Last day to apply is 07/31/2024 11:59pm
Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria: Employer
will sponsor visas
for specific positions . UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Job Tags
Holiday work, Permanent employment, Work experience placement, Flexible hours,