Job Description

Job Description

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

· 40hrs/wk

· M-F Daytime, 7am-4pm, with 1 hour off the clock lunch

· Holidays are worked with Holiday rate

Supervisory Functions

· Manage weekly schedule and assignments for a single site team of approx. 15 Officers (~540hrs/wk)

· Schedule additional Officers for escorts and special events

· Ensure effectiveness of all shift operations, meeting the SLA

· Site includes a Regional Security Operations Desk staffed 24x7 monitoring client sites and handling badge requests across North America

· Own general Supervisory expectations such as motivating, hiring, promoting, and disciplining the team.

· Manage first line Supervision training of Officers

· New Officer 40 hour Orientation/Training, Ongoing quarterly training for Security Officers, Updating Officer Post Order documents, SOPs, and memorandums

Security Functions

· Assists Broadcom Account Manager and other Security Managers with investigations, handle Security Incidents, and escalate to management as needed.

· Periodically conduct and document Site Security inspections.

· Must be thoroughly familiar with site emergency procedures and security’s roles in emergencies and respond to emergencies and problem situations.

· Must be certified in First Aid, CPR, and AED.

· Assist with HR terminations (highly confidential information)

· Assist with initial troubleshooting of access control and CCTV components

· Ensure critical hardware situations are promptly dealt with (e.g. perimeter door lock failure)

· Ensure security system hardware problems are promptly escalated to management

· Create and maintain various specific tracking sheets for management

Position Requirements/Experience

· Customer Service mindset

· Prior success managing a team of Security Officers (or equivalent successful experience) - with STRONG preference given for experience overseeing an SOC team.

· Ability to read and speak fluent English and clearly communicate with varied staff from different backgrounds and nationalities with ease.

· Prior LE or Military background preferred, but not required.

· Experience operating an access control and CCTV system required. STRONG preference given for experience with Lenel access control.

· Effective computer literacy skills required – preference given for experience with Google Office suite, as well as Microsoft Office suite, G-mail, Drive, Box, etc.

· Professional presence and demeanor necessary

· Ability to proactively develop and maintain positive working relationships with various site managers and stakeholders from non-security groups within the client site.

· Ability to be on your feet, walking a corporate campus much of the day (nearly all inside).

Full Time

Pay Rate: $30.00 / Hour

Must Have Resume at Time of Interview

Any questions email Operation Manager Eli Anaya at [email protected]

Allied Universal Services is seeking the position of a Security Site Supervisor .

The Security Site Supervisor will supervise and coordinate the delivery of quality services to an assigned customer. The Security Site Supervisor will act as a liaison between customers, Operation Managers and security officers. They will supervise site staff and provide coaching, recognition and discipline within approved empowerment range.

QUALIFICATIONS/REQUIREMENTS:

• Be at least 21 years of age with high school diploma or equivalent
• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner

• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

• As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws
• Display exceptional customer service and communication skills
• Have intermediate computer skills to operate innovative, wireless technology at client specific sites
• Ability to handle crisis situations at the client site, calmly and efficiently
• Capably utilize scheduling and billing software to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management
• Enforce Contract Standards
• Administers site safety programs outlining site-specific hazards for security officers including vehicle / driving safety as appropriate to corporate procedures
• Prepared to participate in unemployment hearings
• Enforces Allied Universal’s policies as outlined in the handbooks and executive memos
• Able to:
  • Work in various environments such as cold weather, rain/snow or heat
  • Occasionally lift or carry up to 40 pounds
  • Climb stairs, ramps, or ladders occasionally during shift
  • Stand or walk on various surfaces for long periods of time

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit:

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