Job Description

As the Senior Director of Product Delivery Operations, you’ll play a pivotal role driving delivery excellence in growing our product and service delivery operating models which are ways to deliver technology in our Digital, Analytics and Technology (DAT) organization. You’ll be responsible for driving efficiencies in both models, optimizing delivery management tools, enabling strategic decision-making through analytics, and encouraging continuous learning and development. You’ll oversee cross-functional efforts to implement best practices, streamline operations and deliver on strategic initiatives. This role will require close collaboration with product managers, program managers, experience design, engineering, portfolio and planning, and senior leadership to enhance delivery execution.

This role is hybrid, which means you will be required to work some days on-site at the Best Buy location listed on this posting and some days virtually from home or other non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

What you’ll do

• Lead efforts to grow delivery models, including defining roles, responsibilities and job families
• Oversee the implementation and management of key delivery tools (e.g., Jira) to ensure they support the needs of delivery teams and drive productivity
• Ensure that all DAT teams involved are equipped with the knowledge and tools to drive successful outcomes
• Lead the development of best practices and operational standards
• Partner with portfolio and program management teams to integrate product planning and portfolio management processes
• Ensure alignment on strategic goals and successful execution of key initiatives

Basic qualifications

• 12 years product management and/or delivery operations experience.
• 3 years of experience building and leading a delivery operations function or directly assisting a delivery operations leader at a technology-driven retail organization
• 8 years of direct people leadership experience in product management, delivery operations or related leadership roles
• 3 years experience managing product management tools (e.g., Jira) and leveraging analytics to inform decision-making
• Experience driving delivery model maturity at scale
• Strong understanding of product cost transparency, funding models and other financial aspects of delivery operations

Preferred qualifications

• Bachelor’s degree in computer science, engineering, business, marketing or related field
• Ability to build a learning culture that empowers the entire product team and stakeholders
• Strong leadership and interpersonal skills, with the ability to influence cross-functional teams and senior executives
• Problem-solving and strategic thinking skills with a data-driven approach

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

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Job Tags

Full time, Work from home,

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