Job Description

Job Description:
As a System Administrator, you will provide Tier 1 and Tier 2 helpdesk support to local and field staff through hands-on, phone, and remote assistance. This role involves configuring and installing workstations, peripherals, and software while ensuring timely issue resolution and supporting departmental objectives.


Key Responsibilities:
•Provide Tier 1 and Tier 2 helpdesk support via hands-on, phone, and remote methods
•Configure and install desktop PCs, laptops, and tablets for end users
•Install approved peripheral devices including printers, MFDs, and agency-specific hardware
•Monitor and respond to user tickets through the agency helpdesk system
•Deliver basic user training on hardware usage and access to network resources
•Work independently and with teams to meet departmental and project deadlines
•Document technical issues and present remediation recommendations to leads and managers
•Maintain accurate records of installations, support incidents, and resolutions
•Ensure compliance with IT policies and best practices in all support activities
•Perform other duties as assigned


Required Skills, Experiences, Education, and Competencies:
•Two (2) or more years of experience with Microsoft Windows 11
•One (1) or more years of experience with Microsoft Windows Server 2019 / 2022
•One (1) or more years of experience managing Microsoft Active Directory
•One (1) or more years of experience with Microsoft Office 365
•One (1) or more years of experience with Microsoft Endpoint Configuration Manager (desired)
•Strong problem-solving and customer service skills
•Excellent verbal and written communication abilities
•Ability to work independently and in a team setting
•Capable of documenting technical issues clearly and effectively

The hourly range for roles of this nature are $30.00 to $40.00/hr. Rates are heavily dependent on skills, experience, location, and industry.


cyberThink is an Equal Opportunity Employer. cyberThink, Inc.

Job Tags

Hourly pay, Local area,

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