Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position performs testing, analysis, and operational maintenance to protect and support UPS's Information Services Management's (ISM) fixed and mobile assets. He/She supports systems engineering staff in sustaining key enterprise devices (e.g., DWS, Thermal Printing, Scanning Hardware, Scales, and Data Terminals) and related peripheral hardware and system software. This position assists with testing, installation, and configuration of vendor and UPS-developed solutions. He/She performs tasks (e.g., monitoring, back-up, recovery operations, etc.) to ensure availability and assists with executing business continuity plans and testing.

Responsibilities

• Monitors and reports infrastructure systems and component malfunctions to escalate and resolve problems.
• Monitors routine operations (e.g., back-ups, log rotations, etc.) utilizing pre-defined procedures and tools to ensure compliance and quality.
• Executes documented steps to build and verify the system performs as expected.
• Performs and validates basic installations and component replacements to address application and user service requirements.
• Documents and reports completed work to provide status and system updates.
• Performs basic troubleshooting to resolve installation problems.
• Performs service operation assignments to meet business and user needs.
• Supports maintenance, installation, and problem resolutions to meet system and operational guidelines.

Additional Requirements
A Level 3 Network Operations Specialist should possess advanced skills in hardware/software troubleshooting, focusing on network connectivity, IP addressing/configuration, and firewall management. Responsibilities include resolving escalated issues via outbound phone support, ensuring network stability, and maintaining robust security protocols. Additional key skills include:

• In-depth knowledge of networking protocols (e.g., TCP/IP, DNS, DHCP) and diagnostic tools.
• Expertise in security protocols , including VPN setup, firewall rules, and intrusion prevention systems.
• Proficiency in monitoring tools and diagnostic software for real-time network performance analysis.
• Strong technical documentation skills to create and maintain troubleshooting guides and process documentation.
• Ability to manage escalated tickets with precision, ensuring timely resolution of critical issues.
• Experience with network hardware , including installation, configuration, and maintenance of switches, routers, and access points.

Qualifications

• Bachelor’s Degree or International equivalent - Preferred.
• Able to travel occasionally.
• Able to provide on-call support, including nights and weekends.
• Able to work a flexible schedule.

Other Criteria:

• Job Grade: 10E
• Must be currently located in the same geographic location as the job or willing to relocate yourself - Required
• Last day to apply is 4/30/2025

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $30.50/hr to $49.55/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.

Job Tags

Holiday work, Permanent employment, Full time, Temporary work, Work experience placement, Relocation, Flexible hours,

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