Job Description

Job Description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Bell Attendant for The Vanguard in Ann Arbor, MI .

Job Purpose:

Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
• Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
• Responds to guest needs by promptly delivering, in person, laundry, newspapers, iron & ironing board, additional linens, etc. Maintains written log, recording these requests and deliveries.
• Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
• Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Points out to each guest the fire exits, usage of TV and A/C and provides ice
• Delivers newspapers nightly to all occupied rooms
• Performs other duties as assigned, requested or deemed necessary by management.
• Cleans lobby areas, courtyard and entrances and maintains free of debris in order to present a clean and attractive facility to customers.
• Compliance with the hotel conduct policy.
• Be well groomed and in uniform with name tag at all times.
• Should provide a certain level of motivation to the department.
• Ensure that all of the duties of his staff are carried out through constant communication.
• Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Must be able to communicate verbally and understand and follow verbal instruction.
• Must be able to use tact and understanding when dealing with a variety of customer service problems.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

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