Infrastructure Service Delivery Manager
Service Delivery Manager – Application Infrastructure is responsible for ensuring the smooth operation, maintenance and continuous improvement of customer’s application infrastructure.
Proven experience in large-scale IT operations, migrations and cloud/on-prem strategies - Strong knowledge of Azure and on-premises environments including Windows/Linux, Integration and BI platforms - Proven experience with ITSM Tools preferably ServiceNow - Experience with DevOps practices, CI/CD pipelines and automation tools - Knowledge of security best practices and compliance frameworks - Strong leadership, stakeholder management and communication skills - Strong problem solving skills and ability to manage escalations effectively"
Identify and implement automation and optimization opportunities to improve efficiency - Drive initiatives to enhance infrastructure scalability, security and cost effectiveness
Knowledge of automation, DevOps practices, and CI/CD pipelines, Strong Squad based P&L management skill, Collaborate with cross-functional teams (Engineering, DevOps, Security, etc.) to optimize cloud service performance.
Ensure the seamless delivery of application infrastructure services meeting SLAs and KPIs. - Oversee incident, problem and change management processes for Application Infrastructure - Monitory system performance uptime, and capacity to ensure optimal service availability People, Collaborate with IT operations and infrastructure teams to manage application hosting environments - Ensure proactive maintenance, patching and updates for Application infrastructure components - Manage cloud and on-premise infrastructure solutions, ensuring efficiency and security
Vendor and Stakeholder Management: - Coordinate with third party service providers and vendors to ensure effective service delivery - Manage contracts, budgets and relationship with infrastructure and cloud service providers - Act as the main point of contact for infrastructure-related escalations and service improvements Continuous improvement & Optimization
Lead a team of Service Owners, engineers and SMEs - Mentor and upskill teams in emerging technologies and best practices - Foster a culture of innovation, collaboration and continuous improvement Infrastructure Operations & Support:
Stay up to date with emerging technologies and industry best practices in IT infrastructure management Governance, Compliance and Security - Ensure infrastructure compliance with HCLTech’ s IT policies, security standards and regulatory requirements
Collaborate with stakeholders globally to align project goals with strategic business objectives, drive continuous improvement initiatives to enhance service quality and efficiency, Excellent problem-solving, decision-making, and analytical skills, effective communication and stakeholder management skills, Ability to handle high-pressure situations and escalations..
Integrated Agile delivery model, Experience with Agile Service Management tools as Jira.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.
Compensation and Benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year
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