Job Title:
IT Help Desk Analyst ( Hybrid)
Location:
Richmond, VA
Duration:
6+ Months
Pay Rate:
$30/hr on C2C
Interview Process:
Webcam
Note:
Selected Candidate MUST work 4 Days Onsite
Job Description
This position provides consultative and technical support services to client staff to ensure timely problem resolution, system/data access and optimal system performance
Act as a first point of contact for providing technical support to all areas within the organization.
Provide telephone, walk-in, and e-mail support
Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.
Triage and route advanced second and third tier requests to the appropriate technical personnel.
Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
Top Skills & Years of Experience
Required/Desired Skills
| Skill | Required /Desired | Amount | of Experience |
| Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions. | Required | 3 | Years |
| Ability to explain technical concepts in simple terms to non-technical users. | Required | 3 | Years |
| A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious. | Required | 3 | Years |
| Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now. | Required | 3 | Years |
| The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions. | Required | 3 | Years |
| Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer. | Required | 3 | Years |
| Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP). | Required | 3 | Years |
Recruiter Details:
Name: Shravani at gsksolutions dot com
Contact : Two eight one-Seven six nine-One two six four
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time-sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.
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