Job Description

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret Public Trust/Other Required: None Job Family: Information Systems Management Job Qualifications: Skills: Endpoint Management, Information Systems, People Management Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: At GDIT, people are our differentiator. As an information systems senior manager supporting the Department of State, you will be trusted to lead a team of dedicated engineers in maintaining a large and complex standard operating environment for desktops and mobile devices. We are looking for a qualified hands-on manager and engineer who can lead teams to succeed in delivering value to our customer. GDIT requires an infrastructure engineer with solution architecture experience to manage infrastructure projects and communicate with internal customers for change management and recommend appropriate actions on a timely basis to avoid performance degradation. The ideal candidate will deliver IT services with a view of the customer experience, by reviewing and supporting all requests for services/solutions and assisting clients in identifying and designing business solutions. Duties /Responsibilities Organize and lead teams to provide support in the sustainment of end-point devices as part of a large enterprise. Manage the development of scheduled and performance requirements. Manage and prioritize information systems needs and analyze project cost, effort and feasibility. Collaborate with team and client to increase efficiency of processes while increasing overall organizational security levels. Lead continuous improvement efforts within the team and work with the support organization to improve operations and execution. Coordinate the maintenance of established standard operating environment (SOE) for desktop and remote devices. Plan and execute the update of Windows desktop systems to latest versions/builds. Coordinate and perform duties using tools to identify, mitigate risk, and remove vulnerabilities from the desktops and remote devices. Coordinate and deploy patches and software updates on desktops, remote devices, and servers. Coordinate the deployment of non-SOE software such as MS Visio, MS Project, Adobe Acrobat, etc. to desktops and remote devices. Manage service request work assignment queues within the ticketing system (ServiceNow). Lead problem management efforts, identify and resolve technical problems related to software deployments. Mentor staff in building troubleshooting skills. Create reports using SQL reporting. Modify/build software packages/updates for applications. Create PowerShell scripts to resolve issues with MECM/SCCM clients and WMI repository. Create, test, and troubleshoot GPOs. Create packages and deploy driver and BIOS updates. Create images using sysprep or MDT process. Champion continuous improvement, leading the team to identify opportunities within and across the enterprise to improve efficiencies, reduce costs and improve customer experience and satisfaction. Basic Qualifications Minimum 5+ years of experience providing IT technical support or administering IT systems. Experience managing small to medium sized teams. Experience with MECM/SCCM. Experience with Microsoft InTune. Strong PowerShell scripting experience, desired. Strong experience with creating images using the sysprep or MDT process. Experience patching, deploying software, and resolving MECM/SCCM client problems. Knowledge and experience with Active Directory and creating GPOs. Experience in managing workforce task assignment. Strong prioritization, problem solving, diagnosis, and troubleshooting skills. Work well under pressure with differing levels of leadership. Exposure to other network monitoring systems and IT Service Management. Experience using ITIL Ticket Management System – ServiceNow or equivalent. Proficient in Microsoft Office applications (Word, Excel, PowerPoint). Familiarity with the ITIL 3 or 4 Framework. Preferred Qualifications BS degree with an emphasis on IT, Computer Science, or similar, or equivalent experience. Security+ CE certification, desired. One or more of the following certifications are preferred – MCSA, MS Modern Desktop Administrator Associate, ITIL 4 Foundation. Essentials Clearance Required: Top Secret Location: Washington, DC The likely salary range for this position is $158,780 - $214,820. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Hybrid Work Location: USA DC Washington Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans #J-18808-Ljbffr General Dynamics Information Technology

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